Privacy Policy for TemplateDocs

Last Updated: March 9, 2025

Thank you for visiting TemplateDocs ("we," "us," or "our"). This Privacy Policy describes how TemplateDocs collects, uses, and protects your personal information when you use our website located at https://templatedocs.io (the "Website").

By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.

1. Information We Collect

1.1. Personal Information

We collect the following personal information when you use our services:
- Name
- Email address
- Payment information

1.2. Non-Personal Information

We collect non-personal information to analyze trends and improve our services. This includes:
- Page views and navigation patterns
- Referrer information (excluding personal tracking IDs)
- Aggregated session counts
- Browser and device type (without creating a fingerprint)
- Anonymized IP addresses (first two octets only, e.g., '192.168.xxx.xxx')

We do not use cookies or persistent identifiers for analytics purposes. This data is collected under Legitimate Interest (Article 6(1)(f) GDPR) to improve our service while respecting user privacy.

2. How We Use Your Information

We collect and process your personal information solely for order processing purposes, including:
- Processing your service requests
- Managing your account
- Facilitating payments
- Communicating with you about your orders and services

Additionally, we use non-personal analytics data to:
- Analyzing and improving our service through product analytics
- Identifying and fixing technical issues
- Understanding user behavior to enhance our features
- Measuring the effectiveness of our product improvements

3. Legitimate Interest for Analytics

We process anonymous usage analytics to improve our services without tracking individuals. This data helps us enhance product performance, usability, and security while ensuring minimal privacy impact. Our analytics approach:
- Does not use cookies or persistent identifiers
- Anonymizes IP addresses
- Respects "Do Not Track" (DNT) browser settings
- Provides an opt-out option in account settings

If you prefer to opt out of analytics tracking, you can disable it via your account settings.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we do use trusted third-party service providers, including:
- Mixpanel for product analytics

These service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

5. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

6. Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Cookie Policy

Our website does not use cookies for analytics tracking. However, essential cookies may be used to enable necessary website functionality. You can set your browser to refuse all or some browser cookies, but this may affect certain website features.

8. Your Rights

You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent at any time
- Opt out of analytics tracking

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Analytics data is retained according to our data retention settings in Mixpanel and may be anonymized or deleted based on our retention policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by sending an email to the address you have provided us.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
hello@templatedocs.io