Privacy Policy for TemplateDocs

Last Updated: May 4, 2025

Thank you for visiting TemplateDocs ("we," "us," or "our"). This Privacy Policy describes how TemplateDocs collects, uses, and protects your personal information when you use our website located at https://templatedocs.io (the "Website").

By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) and the California Privacy Rights Act (CPRA).

1. Information We Collect

We collect personal information necessary for providing our services, including identifiers, contact information, payment details, internet activity, and geolocation data. Under GDPR, we process this data based on legitimate interests, contractual necessity, and consent where applicable. In compliance with CPRA, we disclose these categories to ensure transparency and uphold your privacy rights.

1.1. Personal Information

We collect the following personal information when you use our services:

• Name
• Email address
• Payment information

1.2. Non-Personal Information

We collect non-personal information to analyze trends and improve our services. This includes:

• Page views and navigation patterns
• Referrer information (excluding personal tracking IDs)
• Aggregated session counts
• Browser and device type
• Hashed IP addresses

We do not use cookies or persistent identifiers for analytics purposes. This data is collected under Legitimate Interest (Article 6(1)(f) GDPR) to improve our service while respecting user privacy.

2. How We Use Your Information

We collect and process your personal information solely for order processing purposes, including:

• Processing your service requests
• Managing your account
• Facilitating payments
• Communicating with you about your orders and services

Additionally, we use non-personal analytics data to:

• Analyzing and improving our service through product analytics
• Identifying and fixing technical issues
• Understanding user behavior to enhance our features
• Measuring the effectiveness of our product improvements

3. Legitimate Interest for Analytics

We process anonymous usage analytics to improve our services without tracking individuals. This data helps us enhance product performance, usability, and security while ensuring minimal privacy impact. Our analytics approach:

• Does not use cookies or persistent identifiers
• Anonymizes IP addresses
• Respects "Do Not Track" (DNT) browser settings
• Provides an opt-out option in account settings

If you prefer to opt out of analytics tracking, you can disable it via your account settings.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we do use trusted third-party service providers to operate our service, including:

• Vercel: For hosting and deploying our web application.
• Supabase: For database management and real-time data processing.
• Google Cloud Platform (GCP): For additional cloud services and infrastructure.
• Mixpanel: For product analytics.

These service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

5. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

6. Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our infrastructure is hosted on secure platforms, including Vercel, Supabase, and Google Cloud Platform (GCP), which provide robust security features to safeguard your data.

Our servers are located in Europe, and we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

7. Cookie Policy

Our website does not use cookies for analytics tracking. However, essential cookies may be used to enable necessary website functionality. You can set your browser to refuse all or some browser cookies, but this may affect certain website features.

8. Your Rights

You will not be discriminated against for exercising any of your privacy rights. You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent at any time
• Opt out of analytics tracking

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Analytics data is retained according to our data retention settings in Mixpanel and is anonymized and deleted based on our retention policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by sending an email to the address you have provided us.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at hello@templatedocs.io.